“…you can make a giant list of why Twitter is useful, but to me,… it all comes down to the reason why Hugh Mcleod blogs: its because of the connections you make, the relationships you build, and the benefits everyone derives therein.”

Lots of discussion about Hugh Macleod (gapingvoid) deleting his Twitter account

“…we wanted to find out is which companies are using Twitter for customer service? And how can you get a company’s attention via Twitter?”